To ensure your order reach you safe and sound, we use DHL to handle all our shipments. Express 2 - 3 business days delivery within anywhere in USA and 3 - 5 business days delivery to any other countries. DHL has the Track and Trace system that allow you to track your shipment online from the point of pick-up until the point of delivery for all your orders. You will receive an e-mail notification from us containing the tracking number once we ship out your orders. You can go to www.dhl.com to track your shipment. Alternatively, you can write to us for your package status.

• APO address for military and P.O. Box address are not accepted by DHL.
  Except for Unite Arab Emirates where P.O. Box is accepted.

• Please provide us with a physical address either your office or resident address which somebody will be there to sign for acceptance at the point of delivery.

• If you don't have a address for delivery, please contact us to arrange for your shipment to be pick-up at the nearest DHL station.

• If you have enter a wrong delivery address, please inform us immediately. Once your order has been sent out, any correction of address will be charged for US$10.00 per order as address correction fee.

• If you change your mind on the delivery address, please contact us immediately. Once your order has been sent out, if you wish to re-route your shipment to other address different from your original given delivery address, you will be charged for US$10.00 per order as re-routing fee.

• If you inform us regarding changes of delivery address before your order has been sent out, then there will be no charges.

• Normally credit card process will complete within 24 hours from your submission, this is beyond our control. Credit card transactions will be handled by PayPal or RBS Worldpay.

• Once your credit card has been verified, your order will be shipped immediately without delays unless your order item has been out of stock. You will be notified at once if such situation occurs.

• Total delivery time = Order Processing Time (2 - 3 business days) + Shipping Time (3 - 5 business days)

• During festive season/month, we usually encounter a surge in orders hence total delivery time will take additional 2 - 3 more days. For urgent orders, please email us at sales@fegshui-supply.com together with your order number and we will expedite your order for you.

• In the event that no one is around when your order is delivered, a note will be dropped for you to collect the parcel from a nearby DHL station.

• Items would be returned to sender if the parcel is unclaimed by consignee for more than 5 working days and the cost of return will be charged to you.

• Our policy with DHL requires a proof of delivery and signature of the receiver for all deliveries. It is therefore the responsibility of customers to provide means of received of the parcel during work days (Monday to Friday) for the shipping address provided.

• For those who prefer to file authorization of delivery (for example: request package to be left at front door etc.) or make separate arrangements with DHL separately (such as re-routing the parcel etc.), we will not be responsible for extra charges incurred, any lost or damage.

• Please be informed that all insurance for lost and damage automatically void once you make separate arrangements with the courier.

• If your shipment does not arrive within the estimated time of arrival, please contact us within a week from the Estimated Time of Arrival and we will take appropriate action to track down your shipment.

• Your order will be replaced as soon as possible after we have conducted our investigation.

• If some of the items in your order is missing, please contact us immediately for replacement. Sometimes our stock may be temporary sold out, then we will refund you for those miss out items.

• Damaged Shipment
  If you found your package damaged or opened upon delivery, please check the goods inside immediately and report to DHL if anything damage or missing. Send an e-mail to us at sales@fengshui-supply.com with the photo of the damage goods immediately for a claim.
  
  Cancellation of Order
  Cancellation of order only can be done if your order has not been shipped. Once your order has been shipped, you are not allowed to cancel it.

• If your cancellation is successful, a full refund will be remit back to your credit card.

Return Of Goods Sold

You can return your order to us within 7 days of receiving your order. You can be send back to us using normal registered mail and provide us the tracking number after you have shipped back. You can send the item back to us to 73, Jalan Bagan Serai, 11600 Georgetown, Penang. MALAYSIA.

• Refund Policy
  We will refund for the order item that has been out of stock and successful in cancellation of order.  For return shipment, once we have receive the items in good condition with the orignal packing, we will provide to refund the order back to your account.
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  Shipping Charges
  Please see our complete shipping zonning and shipping charges on our Shipping Charges page.

• **Custom Duty and Taxes

  • Import duties and taxes are enforced by individual country custom department, should there be any duty and tax incur, consignee will be liable for the charges.

  • Refusal to pay tax is against the law.