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Return and Refund Policy

Return and Refund Policy

  • Purchaser must contact us within 3 working days upon receiving the item(s) if they wish to return the item.
     
  • Purchaser is responsible for ALL return shipping charges.
     
  • Items returned must be in "like new" sellable condition.
     
  • All Discounted or On Sales items are final and may not be returned.
     
  • Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. In addition, any and all shipping costs incurred in the transaction will be charged to the purchaser.
  • Once we have received your items, we will refund purchase excluding the shipping charges back to your Paypal Account / Credit Card within 5 working days upon receiving the items.

Tax and Duty

Our shipping fees do not include tax and duty. All International taxes, duties, and fees, if any, are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.
 
FengShui-Supply.com respects your privacy. It is our responsibility to keep your e-mail address and any other information we may have received from you completely private. We do not sell or share our customer information with anyone. When you place an order, we collect your name, mailing address, telephone number, and any other information you provide as it relates to your order. Persons who supply us with their telephone number online will only receive telephone contact from us if we need additional information or if we have questions about the orders they have placed online.
 
How safe is purchasing over the internet with my credit card?
 
Quoting from a VISA spokeswoman, "VISA has so far never come across the case of a credit card number having being stolen over the internet while a customer was using it to purchase an item". In other words, consumers are actually safer shopping electronically than in the physical world, whether over the phone or in a shop where anyone is able to write down the card number and then use it fraudulently.

In 1994, it took a university professor with 120 computers and 2 supercomputers working in parallel, 8 days to break a single 40-bit encrypted message. These days, with 128-bit Secure Socket Layer (SSL), it would take a Pentium computer somewhere around the age of the earth (billions of years in other words) running 24 hours a day to crack a 128-bit encrypted message.

So how do you know you're safe? If you're browsing with Internet Explorer, you'll see a padlock symbol on the navigation toolbar. When you enter the payment page (where you'll enter your credit card information), the padlock will be locked. This means you are in a secure mode. If you're using Netscape Navigator/Communicator, there'll be a similar padlock on the toolbar
 
What is your privacy policy and how do you ensure that our privacy is protected?
 
Your privacy and credit card /personal information is of utmost importance to us and is locked up in the most secure environment. We will strictly safeguard your private information form any form of misuse. We DO NOT sell your name, address, e-mail address, credit card information to any third party. We accept Visa, Mastercard, American Express, Discover, Debit Card for online payment. Credit card transactions will be handled by PayPal and 2Checkout. You can select to use either PAYPAL or 2Checkout to complete your checkout transaction depending on your preference.We will only use your email to inform you if we have change our policy or any new products that have arrived
 
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Verification Process
 
For our buyer protection, we may at times require you to provide a copy of your credit card statement showing your billing address and a copy of your credit card if we encounter the following:-
  • Your order receive a high fraud rating or look suspicious for fraud.
  • Invalid email or phone number.

If you have any question about our privacy statement, please contact us at sales@fengshui-supply.com

By the Management

FengShui-Supply.com